Please read them carefully as they contain important information and by visiting and using our website you agree that you have read, understand and agree to them.
Who We Are?
As set out in our Terms and Conditions, this Website is operated by Lueco Limited, with registered address 76 Stanton Road, Shirley, Solihull, England, B90 2DY, who also control the data in respect of the information collected when you browse the website and purchase our products.
Should you have any queries regarding the use of your personal information please contact us via our contact us page.
What information do we collect?
We collect information from you when you place an order, including but not limited to Name, Address, Email Address, Telephone Number, Date of Birth. We do not collect any credit card details your payment details (e.g. credit card number) are processed via a PCI compliant gateway.
What do we use your information for?
To create your account
To process and deliver your order
To operate, maintain and improve our customer service and our website
To detect, prevent and address technical issues.
To validate, facilitate, and prevent fraudulent purchases
To send information regarding offers and advertising and answer your queries
To provide analysis or valuable information so that we can improve the Service
How long we will keep your Data
We will only retain your Data in a form that identifies you for as long as necessary for each of the purposes outlined above.
How do we protect your information?
We offer the use of a secure server to safeguard your information via password protected, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely to protect our servers from hackers and other vulnerabilities.
Where we may transfer your personal information
We do not sell, rent, trade, license, or otherwise disclose your personal to anyone, except in the following specific situations:
If Necessary – Public authorities or judicial authorities (where disclosure is required by law or is necessary so that we can enforce our legal rights, or so that third parties can enforce their legal rights, or so that public authorities can exercise their functions in the public interest).
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.
You have certain rights in respect of your personal data and we have processes to enable you to exercise these rights.
Right of Access
You have a right of access to any personal information we hold about you. You can ask us for a copy of your personal information
Right to Rectification
You have a right to request an update to any of your personal information which is out of date or incorrect.
Right to Erasure
You have a right to ask us to delete any personal information which we are holding about you in certain specific circumstances.
Right to Restriction
You have a right to request that any personal data is restricted in certain circumstances.
Right to Object
You have a right to ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our or another person’s legitimate interest.
Links to Other Websites
Compliance with Legal Authorities
As required by law, and to enforce customers’ or the Company’s legal rights, and to comply with local, state, federal and international law, the Company may disclose information to law enforcement agencies.
Please contact us via our Contact Us page on the website